Frequently Asked Questions

What is TheSprand?


TheSprand is an online store in India specializing in custom 3D printed products. We create durable, high-quality, and unique 3D printed designs for personal use, gifts, and business needs.

Do you sell ready-made or custom?

We offer both:

  • Ready-to-ship 3D printed products available in our shop.
  • Custom 3D printing services where you can share your design files (STL/OBJ) and specifications for a personalized print.

How long does it take to ship?

  • Ready stock: 3–5 business days to process.
  • Custom orders: 5–10 business days depending on complexity.
  • Shipping (India): 5–10 business days after dispatch.
  • πŸ“¦ A tracking link will be sent by email/SMS once shipped.

What materials do you use?

We currently print using:

  • PLA β†’ eco-friendly, great for prototypes & decorative pieces.
  • PETG β†’ strong, heat-resistant, good for functional parts.
  • TPU β†’ flexible and rubber-like, perfect for grips and wearables.

Can I return or exchange?

  • Yes βœ… We accept returns and exchanges within 7 days of delivery if the product is unused and in its original condition.
  • Refunds are issued to your original payment method.
  • Shipping charges are non-refundable.

How can I track my order?

Once shipped, you’ll receive a tracking link by email/SMS to monitor your package in real time.

What payments do you accept?

We accept UPI, debit/credit cards, net banking, and wallet payments β€” all securely processed via Razorpay.

Do you accept bulk orders?

  • Yes πŸ™Œ We handle bulk and business orders for events, corporate gifts, and custom projects.
  • πŸ“§ Email us at support@thesprand.com with details for a custom quote.

How to contact support?

  • Email: support@thesprand.com
  • Contact Form: Available on our website
  • ⏱ Response time: usually within 24–48 business hours (Mon–Sat)

Do 3D prints need care?

To ensure long-lasting use:

  • Keep away from excessive heat and direct sunlight.
  • Clean gently with mild soap and a soft cloth.
  • Do not overstretch flexible TPU prints.