Frequently Asked Questions
                    
                    
                      What is TheSprand?
                    
                  
TheSprand is an online store in India specializing in custom 3D printed products. We create durable, high-quality, and unique 3D printed designs for personal use, gifts, and business needs.
                    
                    
                      Do you sell ready-made or custom?
                    
                  We offer both:
- Ready-to-ship 3D printed products available in our shop.
- Custom 3D printing services where you can share your design files (STL/OBJ) and specifications for a personalized print.
                    
                    
                      How long does it take to ship?
                    
                  - Ready stock: 3β5 business days to process.
- Custom orders: 5β10 business days depending on complexity.
- Shipping (India): 5β10 business days after dispatch.
- π¦ A tracking link will be sent by email/SMS once shipped.
                    
                    
                      What materials do you use?
                    
                  We currently print using:
- PLA β eco-friendly, great for prototypes & decorative pieces.
- PETG β strong, heat-resistant, good for functional parts.
- TPU β flexible and rubber-like, perfect for grips and wearables.
                    
                    
                      Can I return or exchange?
                    
                  - Yes β We accept returns and exchanges within 7 days of delivery if the product is unused and in its original condition.
- Refunds are issued to your original payment method.
- Shipping charges are non-refundable.
                    
                    
                      How can I track my order?
                    
                  Once shipped, youβll receive a tracking link by email/SMS to monitor your package in real time.
                    
                    
                      What payments do you accept?
                    
                  We accept UPI, debit/credit cards, net banking, and wallet payments β all securely processed via Razorpay.
                    
                    
                      Do you accept bulk orders?
                    
                  - Yes π We handle bulk and business orders for events, corporate gifts, and custom projects.
- π§ Email us at support@thesprand.com with details for a custom quote.
                    
                    
                      How to contact support?
                    
                  - Email: support@thesprand.com
- Contact Form: Available on our website
- β± Response time: usually within 24β48 business hours (MonβSat)
                    
                    
                      Do 3D prints need care?
                    
                  To ensure long-lasting use:
- Keep away from excessive heat and direct sunlight.
- Clean gently with mild soap and a soft cloth.
- Do not overstretch flexible TPU prints.
